Idearc Media
Automatic renewal

I have a small company with no employees I had been advertizing with verizon for 7 years and our fees for our ad was added onto our phone bill. About 2 years ago Idearc took over and started billing separately. 2 months before the end of our 2007 term was up (Feb) I contacted Idearc to tell them I no longer wished to advertise with them. They told me that it was too late to cancel and I would have to pay regardless. I asked how they could do this and Idearc told me they have the right to renew our ad and charge however much they want for it without getting approval. I have never signed anything with them to this effect. They also said that they got a 3rd party verification speaking with someone at my company with authorization. They faxed me over a 1 page form with my husbands name on it with no SS# or ID# just a name. Well, my husband doesn't even work at my business! I think it is all B. S! I also told them I wished to cancel for the 2009 advertising since they would be automatically renewing my ad, and they said they couldn't cancel and I would have to call back in October to cancel for the 2009 issue because they wouldn't let me cancel until After October (10 months later)

I don't know how Idearc can get away with this. It seems like they are doing it a lot to people. Has anyone complained to the B.B.B. Or any other government agency about this?

Company: Idearc Media
Country: USA
State: California

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