Dress Barn / World Financial Network National Bank
Gouging Finance Charges

My complaint is self explanitory.in the wake of massive bailouts and credit problems I thought banks would appreciate their paying customers A LOT more. Here a copy of the corrospondence:

I appreciate your prompt response. Apparently the extra $10.00 charge being used for customer relations and I am sure THAT is also in line with industry standards.

Please be assured, as per my original comment, that I am giving formal notice that this account IS to be cancelled immediately, November 11.

Also I will NEVER shop at Dress Barn again. Please be assured that anyone who asks me about Dress Barn will receive an unfavorable rating.

This correspondence will be forwarded to Dress Barn customer relations management so that they can evaluate how World Financial Network National Bank reveres their customers with simple mediocrity. You will also be able to find a copy of this interaction at http://usashameboard.com/new_complaint/

And any other consumer website. If enough of your customers "Walk Away" maybe you will feel somewhat remorseful as you close your doors for the last time!

Sternly,

Laura DiRosa

Original Message

From: Dress Barn Card [mailto: dressbarncard@alldata.net]

Sent: Tuesday, November 11 8:52 AM

To: Laura

Subject: re: late fees or finance charges

Thank you for your recent inquiry to our Sales and Services Department.

World Financial Network National Bank issues Dress Barn accounts and

Responds to all credit related inquiries.

We understand your concern regarding the recent changes we've made with

Online payment fees. We have imposed the online payment fee to ensure

That we are in line with the current industry standards. Please be

Assured that the $10.00 fee only applies to the "Pay Today" option. To

Avoid paying a processing fee, please select the "Next Day" option when

Submitting your payment.

We hope this information is helpful. For the security of your account

Information, we ask if there are any follow up questions you have

Related to this concern, that you submit them by logging into your

Account and utilizing the? Contact Us? Link.

Sincerely,

Leandre Sharp

Internet Contact Sales and Services

World Financial Network National Bank

Original Message Follows:

Late fees or finance charges

I have had this account for some time. I have always paid this account

Online and on the due date. Reciently you have implimented a $10.00

Processing fee on you customers who decide to pay online ON THE DUE

DATE! This is an OUTRAGIOUS charge and completely unjust.

If I go into a Dress Barn and pay my account in the store, there is a

Longer wait for processing and employee time is used. I am certin that

With this perspective, it is a matter of time before you charge your

Customers for that.

With intrest rates at their lowest, I am still paying almost 23%, now

You have figured out a new way to gouge your customers.

If this practice continues, I will cancel my overrated Dress Barn

Account and take my business elsewhere.

TRUELY AGGITATED, Laura DiRosa

11-11,09:52: 03

Company: Dress Barn / World Financial Network National Bank
Country: USA
State: Ohio
City: Columbus

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