Cross Country Bank
Ripoff victimized many consumers

What do you do when you call a phone number, ask for a person (i.E., relative, friend, co-worker, etc...), and the person that answered the phone call says "I'm sorry, but nobody lives here by that name...". Most people, including myself, don't call that very same number again. NOT Cross Country Bank!

They love to call you back a couple of hundred more times. I have never even had dealings with them before. Matter of fact, I had never even HEARD of them before they started calling my home.

They would ask for a person I had never heard of, my wife and I would say just that, they would feed us something about faxing them a statement, I would tell them they were crazy if they thought I was doing that, etc... Here's what I did and it didn't take long for things to change (they definitely stopped calling). Sent e-mail to choffecker@state.De. Us
Found her name here: http://www.state.De. Us/bank/complnt.htm

Here's the gist of the e-mail I sent.

Ms. Carole Hoffecker
555 East Lookerman Street
Suite 210
Dover, DE 19901

Ms. Hoffecker:

I am writing to file a complaint against a business that is chartered by the State of Delaware. The name and address of the business is:

Cross Country Bank
800 Delaware Avenue
Wilmington, DE 19801
or
Cross Country Bank
P.O. Box 310711
Boca Raton, FL 33431-0711
http://www.crosscountrybank.com/

I, like many others you may or may not have received complaints from, are receiving harassing phone calls and messages on my answering machine. The messages indicate that they need a person, a Mr. Anthony Ammons (unsure of the spelling of the last name), to call them immediately regarding his account. The problem is that I have never heard of Anthony Ammons and I DO NOT have an account with Cross Country Bank. It's obvious that this "Mr. Anthony Ammons" gave Cross Country Bank an erroneous phone number (my current phone number) to avoid this Bank.

After doing some research on the Internet, I found that many others have experienced the same type of harassing phone calls from Cross Country Bank, whether or not they have an account with Cross Country Bank. I, in particular, had never heard of either "Cross Country Bank" or "Mr. Anthony Ammons" before I began receiving these telephone calls. After receiving a message on my answering machine everyday for a month, I call to inform Cross Country Bank that Anthony Ammons does not live at this number, and I have never even heard of him before. They tell me that "I need to fax them a statement that I am not Anthony Ammons, and that I have never heard of him before". My reply was that this is the same as an individual that calls my house and ask for someone that does not live at my house, and I inform them of this. The usual response I get is "thank you, sorry to bother you", and they never call back. If I had to fax a statement to every person that calls my house because they have a wrong number, I would be faxing statements at least 4 times per week. This is ludicrous. Something should be done about Cross Country Bank and its procedures. I am asking that you or your administration please review this companies policies and ethical background to stop this unwarranted harassment. I do not feel it is necessary or my responsibility to fax a statement stating that I am not the person they are trying to reach and that I have no relationship with this person.

I am including some links that I found through searching on the Internet that have statements made by other people regarding this company, Cross Country Bank.
Http://usacomplaints.com/view.Asp? Id=20671
http://usacomplaints.com/results.Asp? Submit22=Search All The Latest consumer complaintss Now! &q1=ALL&q2=&q3=&q4=&q5=cross&q6=&q7=

I cannot vouch for the authenticity of the statements made by other people, but I would definitely say it is a matter worth looking into further. I will be contacting my congressman here in... Here is my address for any future correspondence... Thank you

Steven
Knoxville, Tennessee
U.S.A.

Company: Cross Country Bank
Country: USA
State: Delaware
City: Wilmington
Address: 800 Delaware Avenue

  <     >