Metropolitan Life Insurance Company
The company misrepresented themselves by giving unclear, misinformation, and misquoting rates over the telephone., N.Y

My mother received a telephone call from a agent at Metropolitan Life Insurance. He reminded her that her policy shares were closed. And that her share were worth 1,800.00. The agent told her within 7 days that she would receive 1,800.00.

A week later, my mother received 700.00. My mother called the agent back and he replied that he didn't say that she would receive 1,800.00. And would not speak to her anymore. She contact the supervisor. The supervisor told my mother she had over heard the conversation and that the agent did not say 1,800.00. Is this fraud?

Is it legal to quote rates over the telephone? Why didn't they send disclosure documents on how much money she would be getting? Why did they just send 700.00 in the mail without any reasons for her getting this amount of money? This is my policy that my mother was paying premiums every month.

Company: Metropolitan Life Insurance Company
Country: USA
State: New York
City: NEW YORK

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