BB&T Branch Banking And Trust
They Took my Money

One day, as a matter of habit I check my account online. I noticed that I needed to deposit some money because I had some items that were on hold and some items that were going to be coming through soon. I had the deposit made and that was it.

When I went to check my account the following day I was overdrawn 53.00 and had incurred a 210.00 overdraft fee. I could not believe it. I had money deposited to cover every item that was to come out of my account so how could I be overdrawn I had just put money in there how could I be overdrawn.

I called the customer service to get this issue cleared up and have my money refunded. You would be suprised to hear what the fool told me. Yes my deposit was made available to me; that means that I could withdraw the money from any atm or make purchases against the money, it could not be applied to the items coming out of my account because the purchases were made prior to the deposit being made. Let me make this clear to you. The items were on hold only. They were not hard posted (as they say) to my account. They were laying dormant until the merchant picked them up. Because those items were on hold I would receive the 32.00 NSF fee for each item regardless of the fact that I deposited 200.00 into the bank in time enough to cover them.

As you would assume by now I am upset. But I was even madder when I noticed the sequence my debits were applied to my account. They took the largest amount out first and then the smaller ones. This caused me to have a NSF fee for five items rather than one.

There is something very suspicious about the way these bank are operating and they make every loop hole to get money from you through fees etc. This is a really hard time for everyone and no one can afford to have their money taken from them in such a manner. I could see if I did not have the money available and they charged me 210.00 in fees, but I had it. I think it is crazy that money that I would be able to take out of the bank right after it is deposited and is showing in my available balance at that same instance, can not be applied to my account in the same manner. The items were just on hold and that means the merchant has not taken their money yet, so how can you charge me a fee.

Company: BB&T Branch Banking And Trust
Country: USA
State: North Carolina
City: Nationwide

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