Washington Mutual - WAMU
Horrible customer service and outrageous overdraft charges!

Wamu is the worse bank that you could ever entrust your money with. For instance when you have a direct deposit go into your account and you do transactions on your account after your paycheck has been posted they always put your transactions first then your check, causing you to get a $38 insufficient funds charge for all of those transactions. They don't use your money first they just overdraft you! When you call and speak to a customer service representative they are ALWAYS unaware of what is going on and can never help you. If you were to call and get information from a customer service representative and call back and speak to someone else they will give you a completely different story! I was a victim of a scam/fraud I had called a customer service representative who told me the situation would be taken care of and low and behold it wasn't and my account was set to close for fraud because I didn't speak to the Risk/Fraud Department, how was I to know to speak to them when the representative that I spoke to gave me the understanding that it was going to be taken care of! Then after speaking with the Risk/Fraud Dept. And faxing over documents stating and proving that I was a victim of fraud/scam they assured me that I was not going to be reported as fraud but the account was going to be closed and was set to close on the 29th, which it was not closed until the 2nd.

I called a few weeks later to make sure the account was closed and not to my surprise they had reported me to check systems for the fraud on my account after being told that it was not going to be reported. After speaking with a supervisor I was told that they had sent in a request to have me removed from check systems due to error. I asked them to send me a letter stating that I was not being reported for fraudulent activities and let said they are unable to send me a letter but I could call check systems in 3-5 days and ask if the account was reported and to call Wamu back if there is a problem. This bank is clearly not customer service friendly and will take your hard earned money!

Company: Washington Mutual - WAMU
Country: USA
State: Florida
City: Lake Worth
Phone: 8007887000
Site: www.wamu.com

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