Wells Fargo - ASC
Loan Modification Package Lost Four Times, Home Foreclosed During Negotiations

I fell behind in payments due to job loss and was told they would work with me but the letters I received in mail were not at all descriptive of my arrangements. They are very unorganized they lost my loan modification package four (4) times and I started to ask them for confirmation fax receipts which was a good idea since they always lied and said I was denied due to not submitting my packages. I was able to prove otherwise and then they committed the same act over and over again w/out any excuses. I tried desperately to reach the person in charge of my account and was not successful in getting in contact with that individual as the matter of fact neither could customer care. My home faith was left in this individual hand who was unreachable and ultimately they foreclosed my home in the middle of negotiations with my attorney. I am a single, 38 year-old female who purchased my home in 06 and paid my mortgage on time but could also not afford their increases to my loan every three months. Started with a $2800 mortgage and in less then a year I was paying 3,400 ordaand ultimatle they requested I pay 4,300 which was surely to put me and my three kids in the street. I never was able to upgrade my home as I owed more then the house was worth. Not eligible for a short sale. This is the worst deal I ever received in my life and all I wanted was them to reduce my interest rate from a 19.5 on a 400K to something more affordable like 5%. But this became more and more of a challenge and they sold the house during the so called loan modification process. Never made an offer and was never able to get no one on the line to assist me. I have retained all my communication with ASC and will continue to crusade for others as they are well know for stealing the american dream! People need to be warned of their deceptive practices.

Company: Wells Fargo - ASC
Country: USA
State: Iowa
City: Des Moines

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