The Motley Fool
Unethical business practices or just poor customer service—I'll never know—unless you respond with your story too

I'm disappointed in the service I received from MotleyFool.com. I signed up for the trial 30 day subscription, where they ask you for your credit card info, and then canceled about 20 days into it. They responded that my subscription had been cancelled via E-mail. Yet, when I checked my credit card statement over thirty days later, I'd surely been billed 150 dollars. I'm glad to have read the previous resolution from the other usacomplaints.com customer otherwise, I wouldn't have known the best place to start.

Motleyfool still doesn't provide a number where they can be reached by phone on their web site, (I guess they have to provide one by law, now on the credit card billing—yet after three tries, no luck there either). After my 3rd E-mail, and three phone call tries, they e-mailed me back saying that I'd be reimbursed the amount that they charged. I'm assuming I'll get my money back, but I'm sorely disappointed in the level of customer service and professionalism by these folks. Until they can back their services by a responsive customer service hotline and still ask for credit card info for just a trial membership (knowing that you might get billed despite your best efforts to cancel), this customer says, stay far away from this online trickster. Is it just me or has anyone else had dealings like this as well? Very Annoying!!!

Company: The Motley Fool
Country: USA
Site: motelyfool.com

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