New World Media - John Commuta
Bait and Switch sales tactics and rude and non-cooperative customer service dept

I was so excited when I heard a commercial on how to get a free CD that explained John Commuta's techniques for transforming debt to wealth. You see my wife and I have fallen into the consumer credit trap and I was looking for something that might give me an edge in recovering. So I excused myself from the dinner table and placed the call, which I thought would be simply providing my address and saying good bye. I began our conversation by requesting the free CD. The well trained salesperson began questioning me about finances and explaining the "program" which I thought was this CD. He did a very good job of switching me to a $400 program and began talking of it as if it were the free audio CD I was requesting. I again request the free CD and he said he would need my credit card for a small handling fee and that a shoebox size box will be delivered in 2-3 days. When I received the box I was shocked to find the complete $400 program, my wife was in tears thinking I was scammed. I called the CSR office immediately and they said they would be happy to process and RMA but that I would be required to pay reverse shipping and was strongly encouraged to utilize a tracking method. I mentioned that the product was not what I had requested and had already paid a shipping fee and requested that they pay the fee (about $15.00). The well trained rep on the phone went back and listened to my conversation and said I was explained that I would be receiving the full product, and must pay for reverse shipping. I requested to speak to a manager and was told, "they are here but I am not going to waste their time (with you)".
I called their customer service three more times and only one rep was descent, but none would allow me to speak to a manager. I don't know if John's program works, I am sure I won't be trying it from these folks.

PS - Because of numerous posted complaints I cancelled the credit card used to pay the shipping for fear that they will proceed in charging me for the full program ($79.00 in four easy payments)

Company: New World Media - John Commuta
Country: USA
State: Illinois
City: Niles
Address: 6245 West Howard
Phone: 8006837501

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