Capital One
Penalties & finance charges despite payment in full

Last month, Capital One stuck $64.68 of charges on my account, ostensibly because my payment was late. After I showed that my bank had made the payment on time, the charges were removed.

This month, however, I have a new charge of $9.56 because I paid the balance less the $64.68 (which was credited to my account before the due date.)

Today I had to listen to Tara and Shirley from Capital One "Customer Service" tell me that a zero-balance isn't proof of payment in full... That I should have overpaid the account by $64.68 in order to avoid the $9.56 finance charge. What rubbish!

Let's do the math, too... Assume for a minute that the erroneous charge of $64.68 was valid, 9.56/64.68 over 30 days amounts to 7 APR.

Company: Capital One
Country: USA
Site: capitalone.com

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