RPM - Receivables Performance Management
Double-billed, delayed refund, another attempt to collect!

Business & Finance

After taking a check-by-phone for the third and final payment of my debt, RPM called me at work 30 days later and requested the third and final payment of my debt. Because I was involved in a project at work, I distractedly gave them my debit card information for them to withdraw the 3rd and final payment. That evening, I realized I had paid the 3rd and final payment TWICE. RPM jerked me around for three weeks, and consisitently gave me the excuse that they had moved their offices, they didn't know where so-and-so sat to leave them a physical message because they worked in 2 different shifts, the paperwork had to be signed by an executive manager and there were only 2 of them and they were always busy, etc. The estimated time frame I was given for the refund went from the same evening, to three days, to 7-10 days, to 30 days. All attempts to reclaim my refund were unsuccessful. RPM even showed in their system that they had refunded the money and then claimed that my bank had rejected the "unauthorized deposit"; however, they would not participate in a conference call with a representative from my bank, who had told me clearly and in no uncertain terms that no such deposit attempt had been made. I faxed over a letter stating that I had contacted the NJ Attorney General, and that I would proceed to contact the BBB, news networks, and small claims court. Finally TODAY, after 28 days, the refund has posted - HOWEVER - I just received a phone call from RPM claiming that I still owe $120 for a settlement payment - which I NEVER agreed to, not with RPM or Sprint.


Company: RPM - Receivables Performance Management
Country: USA
State: Washington
City: Bothell
Address: 1930 220th St SE
Phone: 5712610021
  <     >  

RELATED COMPLAINTS

CIT Lease Finance Group
Double Charge of FINAL Payment

CIT Lease Finance Group
Unauthorized billing

Imagine
Unauthorized charges

GE Money Bank
Did not fulfill the agreement

SprintPCS
Sprint steals $250 Deposit from LOYAL CUSTOMER

Directv
Unauthorized payment review - Direct TV Final Billing

Exterior Design Studio
Demands final payment before finishing the project. Ripoff

Allied Sweepstakes Clearinghouse
Dishonest Refund Policies Dallas Texas ripoff

CBE group Inc
Debt payment receipt letters review

M.R.S. Associates
MRS Associates Ripoff Untruthful change rules after agreement