Wells Fargo
Kept money from my deceased mother's bank account Ashland

My mother passed away Jan. 10,1998.in 2007 I found a bank statement that had been mailed to her dated 1/27/99. (I received her mail after she died.) The statement covers 12/24/98 through 1/27/99, with an ending balance of $8,572. The statement says that the banks records indicate that no activity has taken place for almost one year and it will be placed on "inactive status".

When I found this statement, I called Wells Fargo and they told me the money was turned over to Oregon State Land Claims. I contacted Oregon State Land Claims, sent them copies of the statement, my Mom's will and anything else they needed. They did not have the money from her account. If Wells Fargo really turned it over to them they would need records from Wells Fargo. Wells Fargo said their records only go back 7 years and they can't help.

I filed a complaint with OCC. They told me a bank is only required to keep records for 5 years and they couldn't help. I filed a complaint with the State Attorney General. He forwarded the complaint to OCC and they told me the same thing again. I filed a complaint with the FTC. They forwarded a complaint to the OCC and they told me the same thing again.

Wells Fargo sent me and OCC a letter saying the account was closed in February of 1999 and they just can't help with a closed account. I didn't close the account, no family member closed the account, I wasn't even aware of the account until 2007. I have all the documents to prove that my deceased mother had an account with Wells Fargo when she passed away. Wells Fargo has evaded the proof I have and gotten by by saying the account is closed, their archives don't go back far enough, they turned it over to state land claims, etc. State Land Claims can't find it and needs records that Wells Fargo claims it can't find as these archives have been destroyed.

Company: Wells Fargo
Country: USA
State: Oregon
City: Portlnad
Address: P.O. Box 6995
Phone: 8008693557

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