Idcustserv.com
This company took 31.98 from my bank account Website Only 626-298-6318 Internet

I was online applying for loans online because I am in a little bit of a jam. My hunband and I are trying to get a new apartment. So im looking online being very careful about what boxes are clicked and such. Then friday comes which happens to be my payday. I go to my account because I have direct depost and I wanted to pay my bills and such. I notice that 31.98 was taken from my account. It says a number and then idcustserv.com I go to the website to chat with a live person to find out what is going on and after chatting for a few minutes i realize that its not even a live person its a bot. They are shooting me templates that they probably send to everyone. So im getting pissed and I tell them I want a refund and i fill out the stupid form they tell me to and it keeps coming up error then I tell the BOT that I want a phone number. So i call the number and im on hold for about an hour and nobody ever picked up. I would be suprised of nobody was planning on picking up. So I call my bank and they tell me i have to go there and fill out some form. Mind you im trying to walk out the door to go to work. So i just tired again to see if i can get refunded so i chat with the person again and tell them i want my money back and they again give me a number and send me the link to the form that they want me to fill out. So i fill it out again and it tells me that i will get refunded is 72 hours if eligable. Bullshit. I better get my money back. So I am going to be reporting there site to google, yahoo and msn for fraud and i suggest that you do the same if you had this problem. Just please do your research before filling out forms.

Out convo:

First one:

Please wait for a site operator to respond.

You are now chatting with 'Mark'

Please wait while I transfer the chat to 'Apollo'.

You are now chatting with 'Apollo'

Apollo: Hello, how may I help you today?

Kristina: Hello I am contacting you because this site withdrew money from my account

Kristina: and i didnt tell them they could

Apollo: May I have your first and last name please?

Kristina: Kristina R*

Apollo: Could you please verify the last four digits of your social number?

Kristina: *

Apollo: We received an application under your info for Identity theft insurance protection, when you were applying for a pay day loan you were denied and brought to our application page where you were offered 3 products under 1 application and one of those products was Identity theft insurance which covers you financially for ID theft for up to $20,000. The insurance plan does cost you $31.98 per month

Kristina: well i dont want that

Kristina: I didnt know that I was filling that out

Kristina: I dont remember seeing that newhere when i was filling forms out I want it cancled and i want to be refunded

Apollo: One moment.

Apollo: Your Identity Theft Protection Plan is canceled, your confirmation number is 2385514 and also the email address registered to your account was kristina71285@yahoo.com

Apollo: If you feel you were billed in error or by mistake please visit www.idtheftrefund.com and fill out a refund request form. Filling out our online refund request form is FAST and EASY, all refunds requests are reviewed and refunds are issued with 72 hours for those who qualifies for a refund.

Next one:

Please wait for a site operator to respond.

You are now chatting with 'SupportRep'

SupportRep: Hello, how may I help you today?

Kristina: U guys took money out of my account

Kristina: I want to be refunded

SupportRep: how much

Kristina: 31.88

Please wait while I transfer the chat to 'Amy'.

You are now chatting with 'Amy'

Amy: Hello, how may I help you today?

Kristina: i would like to be refunded for the money that was taken from me

Amy: May I have your first and last name please?

Kristina: Kristina R*

Kristina71285@yahoo.com: I tried to fill out the form once before and it didnt work

Amy: Could you please verify the last four digits of your social number?

Kristina: *

Amy: how much were you charged?

Kristina: 31.88

Amy: We received an application under your info for Identity theft insurance protection, when you were applying for a pay day loan you were denied and brought to our application page where you were offered 3 products under 1 application and one of those products was Identity theft insurance which covers you financially for ID theft for up to $20,000. The insurance plan does cost you $31.98 per month

Amy: This insurance covers your "out-of-pocket" expenses such as notary and legal fees, as well as lost wages and other direct expenses often incurred from identity theft.in the event of a confirmed identity theft, you are eligible for expense reimbursement of up to $20,000 for the individual plan. 100% guarantee! We will restore your identity to 100% of pre-theft status, 100% of the time. As long as you are a client when the theft occurs and your claim is legitimate, you'll have whatever you need to regain your good name and recoup any losses you may experience

Kristina: I did not apply for that this is a scam if i was looking for a loan why the hell would i want u to take money from me

Kristina: I have no money as it is and this piece of shit comany took that last of the money that i have

Kristina: now i have 2 $ for 2 weeks

Kristina: I am reporting you to usacomplaints.com and i will be reporting you to google, yahoo and msn and taking you out of index

Kristina: Now i would like to be refunded now

Kristina:...

Amy: If you feel you were billed in error or by mistake please visit www.idtheftrefund.com and fill out a refund request form. Filling out our online refund request form is FAST and EASY, all refunds requests are reviewed and refunds are issued with 72 hours for those who qualifies for a refund.

Amy: 2385514

Amy: that is your cancellation numbe

Company: Idcustserv.com
Country: USA
State: Nationwide
Phone: 6262986318
Site: www.idcustserv.com

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