BB&T Bank
Extra $75 auto loan payment applied mostly to interest

Following many calls to customer service, these people just can't get it right, which means this practice is probably a part of their "corporate plan."

I have an auto loan that auto-deducts out of my checking account monthly, and I thought I'd like to make additional principal payments after my regular payment to finish the loan off early. I paid $75 additional, and when I got the monthly printed statement, these guys took $53.35 in interest and $21.65 on the principal. Needless to say, I freaked out and immediately called in to have it fixed.

I got many different stories, from "you can't do that" to the final answer, "Oh, yeah, this we can easily correct." Well, here it is months later and it is still not fixed, and I get the feeling they believe we are all ignorant, illiterate, and stupid, that we will never find this, let alone get perturbed enough to lodge this complaint.

I have had many loans and dealings with banks, but I've never seen anything quite as bad as these people, so if you're considering BB&T, save yourself some aggravation and avoid this bank.

Monday I will again start calling to have this situation rectified, and go through it all one more time.

Company: BB&T Bank
Country: USA
State: North Carolina
City: Wilson
Site: bbt.com

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