Wachovia
Merchant Charged One Transaction Three Times, Fee 25% Refunded

A merchant erroneously processed a transaction against my account 3 times. Upon notifying the bank (who did nothing) and the merchant who took it upon themselves to create a 3-way call between the bank, myself and the merchants customer service person, we resolved the issue up to the point of reversing 2 of the charges. However the triple transaction caused an overdraft which the bank claimed was not their problem but would be kind enough to credit back 25% of the charge.

Now any bank who has such a weak computer system that cannot spot a potential problem transaction should be sold to someone who can. When the same transaction comes through 3 times from the same merchant number on the same date for the same amount certainly lends itself to fraud and based on the intelligence of the people I spoke to in Customer Service they would never figure it out.

Company: Wachovia
Country: USA
State: Florida
City: Boca Raton
Site: wachovia.com

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