Penbrook Productions
Unauthorized charge on my credt card, no ignores request for refund!
- 03-01-2008
- 4
On or about 2/23, I started the registration procedure to purchase Penbrook Productions' "process rebates from home" program. I entered my name, address on the 1st screen, the next screen was for credit card information, then the 3rd started asking very perosonal information, such as, "how many credit cards do you have, what is your current balance". I immediately stopped the registration process, or thought I had. No-where had I hit a "submit" button, authorizing my credit card to be charged, but, of course, it was!
I tried calling the toll-free number they give, and got someone who could barely speak English, and was extremely hard to understand. She finally told me that my refund would go through in a few days, which it has not. I emailed "customer care", and got one response stating a FRIENDLY customer service agent would get back to me within 24 hours. Of course, they have not! Since I used a credit card, I will go through the route of disputing the charge, but what a mess. DO NOT fall for this program.in my opinion, they are stealing credit and banking information without the consumer actually giving permission for their fees to go through.
Nancy
Milwaukee, Wisconsin
U.S.A.
Company: Penbrook Productions
Country: USA
Phone: 8003249708
Site: www.penbrookproductions.com