Compass Bank
Hateful, rude employees. Took my cash!

I opened an account Last Saturday (Today is Thursday) I have written a couple checks. One to my daughter's daycare, and one for a house payment. Both are kinda important you know. Anyway, when I opened the account I deposited $4,100 (in cash!) no check to hold. So today I was doing my online banking, balancing my checkbook and my available balance was 0.00. My checkbook says at least $400 in checking and $400 in savings. So I call the 1-800 number and the lady says my account is frozen and I have to contact the branch. I call the branch, and I am a little upset, but not yet irate. The lady at the branch hung up on me. (SHE HUNG UP ON ME) really? What kind of customer service is that?

So I called the 1-800 number back and spoke with Jackie. She was very nice, I had to throw that in. She helped me as much as she could. The issue is not yet resolved. I work 7a-7p the next four days, so I have to take time off work tomorrow to go into the branch try to fix it so I can get enough of MY cash to feed my three children.

Company: Compass Bank
Country: USA
State: Texas
City: Carrollton
Address: 4033 Old Denton Road
Phone: 9727056390

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