Affiliated Computer Services - ACS, Inc
Affiliated Computer Services - ACS Incompetent Bureaucracy

This student loan servicing company has gone downhill lately. I graduated from a certificate program last December. The following month I received my repayment notice and payment coupons in the mail.

I called ACS to ask why my student loan is suddenly due, making reference to the fact that under federal law, once a student graduates or drops below half-time status, he/she has a 6-month grace period before repayment begins. I was informed that because my loan is a consolidated loan, that law apparently does not apply. Why did I bother to consolidate my student loans? Obviously to waive certain rights, I'm finding out.

So I asked to go on their income sensitive repayment plan, and I soon received a copy of the application in the mail. I filled out the application, included copies of my last two pay stubs, made a copy of everything, and mailed it back in the envelope provided.

It's been at least a month, and no progress has been made. I just received a Financial Hardship Deferment application, which is not what I asked for. I have written a number of letters trying to explain that I simply want to go on the income sensitive plan for the time being, until I get a higher-paying job.

I'm at the point where I'm going to tell them I will turn this matter over to my lawyer and see if ACS speeds things up. Maybe there's a loophole in the law that will cancel my student loan debt ($29K) on account of ACS' incompetence. It's fun to think about...

Company: Affiliated Computer Services - ACS, Inc
Country: USA
State: New York
City: Utica
Site: www.acs-education.com

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