Innovative Merchant Solutions
Another "Verification Hold" Nightmare

I'm beginning to wonder if IMS needs money.

On 01/29 a large charge (over 5000.00) came from a state agency to pay for online access for its users. The next day I get a call that it is now in "risk management" because of its size. No problem, contacted them and faxed invoice. I call back each day sometimes 5 times-a-day to the same Rep. (or her voice mail) and get "we are working on it and will send an email or call you with progress." Finally, on Friday (02/01) when I call, I hear it is in "follow-up" and it should be deposited "soon." Monday, I start all over again calling and get a supervisor. Come to find out they have graciously debited my bank account for the "excess limit discount fee" of over $125.00 on something they have and I don't. Supervisor was like "we can do it". She finally give me name of follow-up person (who isn't the right one) and extension. Now I get to leave him voicemail.

Yesterday, I get a call from the right person from "follow-up" saying he is trying to contact the cardholder and has left voice mail. Funny, I can talk to him all the time. He then tells me they only work the case "everyother day" WHAT??!!

Here we are 02/06, have talked to cardholder. Cardholder says no voicemail from IMS. Cardholder calls IMS with extension, gets voicemail. I call IMS, get voicemail. And the hits keep rolling on...

I am seriously beginning to believe that IMS has a "cash flow" problem and is using this to help its bottom line. The money is sitting in IMS bank account somewhere.

Company: Innovative Merchant Solutions
Country: USA
State: California
City: Calabasas
Address: 26541 Agoura Road
Phone: 7026966600

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