Westlake Financial
Wrong Social Security number, billing errors and rude reps

I got my car in 1 for 301 a month. For about the first 6 months they had my social security card wrong I repeatedly called over/over an got diff. Customer ser. Workers telling me I would been tooken care of and it would be changed Never got back to me after several attemtps/finally saying I'm not hanging up until it is done it tookrn care of being told that if it was an error on me I would be charged found out ERROR ON THEM!

Then found out my payment was wrong I nearly had half my payment taken out and nobody could tell me were my money was going finally talked to someone with commonsence sent me out an adjustment after repeated rude service reps and asking for supervisors to be only connected to an answering machine. Finally talked to one by the name of ARTELIO who is a DICK! Has poor customer service skills I was repeatedly yelled at called stupid and hung up on. Called back a couple days later for a print out now I can't get one no recolection of even sending me out an adjustment when I didn't have this falling out I spoke to the rep I wanted now that this has happened and I have reported the to the BBB the repI spoke to ANGIE all of a sudden is always beasy or when I state my name I am left on hold for sometime I FEEL OH WELL then let them hunt me down for the payment.

Not only that I told them I wouldn't make a payment until this was corrected and was told it was always a 10 day grace period they harassed me everyday even before my grace period was up constantly calling.

They have poor communication skills/rude and should be SHUT DOWN for a lack of a better word. I believe they are committing fraud against people and truly take advantage of people who or trying to make a living I think we should all band together and sue their asses

Company: Westlake Financial
Country: USA
State: California
City: Los Angeles
Address: PO Box 54807

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