Leaders, LEADERS MERCHANT SERVICES, Onlinedatacorp.com, CSL LLC
Onlinedatacorp.com AKA LEADERS MERCHANT SERVICES AKA CSL LLC AKA Leaders Need to cancel your account? Well, suprise! You're in a one-year agreement that renews automatically every year! Early cancelation fee? $246.67

Leaders is one of the many credit card processing companys who send you direct-mail ads as soon as you register a new business. I signed up with them two years ago and decided the hidden fees were a little outrageous. Your bank account gets charged multiple times a month for it's various subscription fees, on top of the monthly statement. I have a small company, we mostly charge by invoices. So our credit card processing volume is often $0 some months. So for example, on a $0 month (meaning, without even using their services), you get charged $34.73 for the monthly invoices, plus two mysterious credit card subscription fees (presumably so you can process discover and american express) which are $10.95 and and $9.95. That brings your total to $55.63. Plus a yearly fee of $99. When you realize that services like Paypal Virtual Terminal offer the same thing for $20 a month, with lower processing rates, you begin to feel ripped of very quickly.

So when you realize you're being ripped off, you naturaly want to cancel. Simple right? I've never been so frustrated with a company in my life. I called 9 months ago to cancel my account. I was told I was in an auto-renewing yearly contract that didn't expire for another 8 months. It was cheaper to keep paying the monthly fees in the long run than pay the $246.76 cancelation fee, if they gave me a discount on my monthly fee to $23 a month. Which is a lie, since you have all the extra little charges (it's still $43.90 a month, making it $351.20 over 8 months).

So I waited until July, to make my second cancelation request since you have to call to cancel 30 days before your contract end date. I was told to call back a few days later. I called back and my account was still open. I then had to fax in a request. Then I called a week later, and my account was still open. I had to fax in a second request. I called back a week later—Finally the account was canceled.

A month later I see a "Leeders Cancel Fee" of $246.67 in my bank statement. I called the company again today. I requested the cancel fee be reversed. The guy on the phone was friendly and reversed it. But i had to catch the error. So after 7 calls (It's a 10-20 minute hold everytime) 9 MONTHS, my account was finally canceled.

I feel cheated and ripped off. Who wouldn't?

Company: Leaders, LEADERS MERCHANT SERVICES, Onlinedatacorp.com, CSL LLC
Country: USA
State: Illinois
City: Westchester
Address: Two Westbrook Corporate Ctr, SUITE 200
Phone: 8008769843

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