Wells Fargo
Identity Theft on Bank Account and Branch Staff Unresponsive to Couple

For the last several months, I and my husband Steven have been trying to clear up some identity theft on our Wells Fargo bank account info that has been used to get numerous credit cards and other items that have been put into our bank account without our knowledge.

We have tried calling Wells Fargo (this costs $2.00 every time we call and we get no where), we have gone in person to speak to Kris, only to not be allowed to talk to her because she is busy with another customer—even though we are willing to wait, we have made many calls to the branch Steve uses all the time, but no one will return our calls.

Finally last week, Kris called me back after I left a very irate message. I explained about having documentation of Steve's identity being stolen, my ATM card being stolen, and now we are several hundred dollars overdrawn at the bank and there are over $10,000 worth of debt on credit cards that were taken out in Steve's name, but not his. She said to come see her. Steve tried. He was not allowed to see her because she was busy with another customer and he was not permitted to wait.

I am still battling Wells Fargo. They have supposedly put a stop on all activity on the account, but they still want all these fees and ofterdafts that we did not incur in our name. There were loans taken out in our name that were not ours. Direct payment for collections that were not ours. I am not sure where this will lead, but I refuse to pay for something we have been asking for them to assist us with.

I don't bank with Wells Fargo. I use another bank now and they have been very helpful in getting me the information and numbers I need in order to get help with this.

The DA's office says they can't do anything because they need further proof from Wells Fargo, Wells Fargo says they can't do anything. So what is a newlywed couple supposed to do when faced with identity theft?

On my own, I have gotten our credit reports and found all the credit cards. I have been trying to work with these companies, but they are very angry and want their money from Steve since we stopped the direct payments.

Wells Fargo is in a lot of trouble here in Victoria. The front page of the Victoria Advocate (our newspaper) just had a story where the bank mishandled $230,000. I am glad to know I am not alone, but I am upset that a bank this large doesn't have any control and keeps passing the buck to the next person and all I get is the runaround.

Company: Wells Fargo
Country: USA
State: Texas
City: Victoria
Address: N. Navarro

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