Americas Servicing - Wells Fargo Mortgage
Short Sale Offer Denied Before Auction After Loan Servicing Problems

Ok here goes on one, my husband and I in October purchased our first home. We were not able to do any down payment so were talked into doing 100% financing. Our real estate agent also had a mortgage loan experience.
We talked about payment range could stay in etc, well our payments were higher then wanted but were told, you could refinance in a Year.
Well the org Bank under Loan was National City but due was under mortgage servicers didnt know was under Wells Fargo till my loan went into default.

So somehow as of last year Wells Fargo took over loan but they handled collecting payments and customer service. That was handled by the most
ruthless uncaring customer service people that are part of Americas Servicing Co. I started having problems as of last Summer was doing best to pay mortgage and all my bills was a struggle. I tired to ask for repayment or lower rate last Summer but was told due to finances couldnt help us*red flag payments were too high that way needed help. As of last fall I went into
default of a few months

I worked a payment play to pay a payment and half
I wired money thru Moneygram. I was told that would get sent a new payment statement as of either October or Nov with new payment be $50 difference to help catch on payments. I wrote and called for new payment
statement which never got. Well guess what i got behind on 2 payments so they sent me notice that denied workout program. I tried to explain needed refinancing or lower payments or push some payments back. Over phone get pushed to different people saying well maybe if was behind on utilities could go without etc. Um no this is unreasonable. I tried to refinance with other
banks but due to default no bank could help me.

As of February was service motion to start foreclosure procedures
I had some options: come up with $6000 or so was behind
File Bankruptcy or do Short Sale on Home
Due was distressed about this decided was hard decision being we have only owed house as at that time of over a year 1/2 (To sell)

As of March I listed my home with real estate agent that specialized in short sales really felt we been dealt wrong with mortgage etc. Even advised to keep trying to see if could keep it

As of end of June I was informed of impending auction with only 3 wks notice. So I did some more price drops and open houses.

As of 2 wks ago got a good offer with enough time to get to bank (Wells Fargo) but had to send our paystubs, financial worksheet tax returns, along with buyers purchase contact.

Well due to poor handling last week reps over at Wells Fargo had to be faxed paperwork by my realtor lost part of sales contract and a hud statement as of 7/12 were refaxed.

Then this past Monday were told by realtor they denied offer saying didnt get to review info in time. (7/19 this am was auction but more to come on that) I called customer service with Mortgage Services Loss Migration dept and found they did have paperwork in time they
for some reason could till this on screen. You can't even get past the screeners regarding this. They told me would escalate to supervisor since seems info was there to call back 7/17 Tuesday.

7/17
I took half day off work. Wasted my time by calling twice to find out still reviewing or were they? I finally thought was going to get past screener but was put in negotiater's voicemail"when stated
my auction is in few days. My realtor even called later in evening was told maybe be update on 7/18.

7/18
Got in mail denial for workout repayment program (I never asked for that I just asked for them to accept offer of short sale)
Then my realtor called to say they told her another 30 days.

7/19
As of today home went for auction. Now due to mishandling
of this I will have to move on in month or so to rental place.
I would love to see if could take legal action on this. But don't now were to start. I just stressed and upset that now this is worst then bankruptcy to me now if we want to get another home etc.
Sorry so Long but thanks for reading if got though it my long drama!

Ohio former homeowner
West Chester, Ohio
U.S.A.

Company: Americas Servicing - Wells Fargo Mortgage
Country: USA
State: Iowa
City: Des Moines
Address: PO Box 10388
Phone: 8006623806

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