USAA - Elizabeth Moore
USAA - Elizabeth Moore ripoff Denied claim even though their insured rear ended me

On June 14 my family and I were rear ended by a USAA insured motorist in Chandler Arizona. The guy who hit us was speeding and was not paying attention. We were within the speed limit and made a clean legal lane change, when he hit us. The Chandler Police were called to the scene due to injuries sustained by me and my two children. The police did not talk to us about the accident and because of this my sister in law was cited for an improper lane change. Despite the USAA insured speeding and rear ending us dead center on my 2007 Chevy HHR. Later that evening, I filed a claim with USAA for the accident and I was assigned to an Elizabeth Moore who is a claims adjuster the next day. Ms. Moore contacted me the following day in reference to the accident and stated that she spoke to her insured and that she was immediately denying my claim for damages. This was a violation of ARS 20-461 A19.

The accident had only occured the day before and no investigation was completed as of yet. I recieved a notice dated oddly enough June 15 stating that she was acknowleging my claim and that she would notify me when the investigation was complete. On July 6 I recieved a letter from Ms. Moore stating that she was denying our claim, but in the letter gave no specific reason and stated that I was at fault. I then recieved a second letter on the June 6 that was a demand letter for payment and this was signed by Ms. Elizabeth Moore. During all of this mess, My insurance company did a complete investigation that involved body shops, appraisers and photos. The determination was made that the USAA insured was at fault.

According to the evidence that was present, the damage to my HHR was dead center, which was consistant with a rear ending. The damage was not on the right side or left side of the HHR which would be consistant with an illegal lane change, but dead center. My insurance ruled that the accident was not my fault and are seeking reimbursement from USAA. USAA is an awful company and should be fined heavily as well as their license to insure in Arizona should be revoked for their Bad faith in dealing with claims when it is determined that their insured was at fault.

Damage Resulting
I lost my job as a correctional officer, a $40000.00 year job and reagrivated an injury in my back.

Company: USAA - Elizabeth Moore
Country: USA
State: Texas
City: San Antonio
Address: 9800 Fredicksburg Rd
Phone: 8005318222

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