Family Credit Counseling Corp
Dishonest, no response, refusal to reimburse payment, Florida

I have been with the Family Credit Corp. For 2 years. Everything was fine until a month ago when I paid off my creditors. I did what they told me to do, which was let them get the payoff amounts and then I sent the total amount, including the monthly fee, to them and let them make the payments for me. They said that if I did it myself, I would forfiet the first month's payment that I was to get back for completing the course.

I have received nothing either by phone or by mail regarding my certificate of completion or the reimbursement of my payment. So, I began calling them after 2 weeks of the payoff, which was May 16.

I keep getting told that I need to speak to "Alex" who, apparently, is in charge of the completion certificate. As I have found out over the past few days and numerous calls to customer service, he has denied my certificate of completion and is refusing to reimburse my first payment. According to this "Alex", he says that I removed a credit card from the program, which I did not do. I had three credit cards in this program and that is all I have ever had.

I have yet to speak to "Alex". He will not answer his phone, lets all calls go to voice mail and will not return any of my phone calls. I was told just yesterday by one of the customer service reps that he was, in fact, in his office, so I know he has my number and messages.

I did everything I was supposed to do with this company and now they don't want to keep the agreement that was made when I completed the course.

Company: Family Credit Counseling Corp
Country: USA
State: Florida
City: Lauderdale Lakes
Address: 4850 N. State Rd. 7 Suite G-104
Phone: 8888454027

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