Wells Fargo, N.A
Overdraft Fees of $861 After Lost ATM Deposit Bounced Five Checks

I have been a Wells Fargo customer since 2004. I have enjoyed a very amiable relationship with them up until this month. Due to an error at an ATM, I thought I had more money in my account than I actually had. $390 more, according to my register.

According to Wells Fargo, my deposit was lost. As a result, 5 checks I wrote bounced. Again, and again, they bounced. Til now, even with another $210 in deposits (twice the entire amount of all checks) I still owe $861.33 in overdraft fees. Being on a fixed income (and they KNOW this, since my Social Security is Direct Deposited), I would be broke for 3 months trying to pay this off with no rent money, food money, or medication money. Such obnoxious amounts of overdraft fees ought to be criminal. Especially when I have tried for an entire week to get them to remove some of the $700 in fees, which they flatly refuse to do. This is not good customer retention policy. I don't want to have to switch banks, but it seems I may have to. I like Wells Fargo, I just don't like what they are doing to me.

Company: Wells Fargo, N.A
Country: USA
State: Illinois
City: Moline
Phone: 8008693557
Site: wellsfargo.com

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