World Financial Network National Bank
Disputed At Home Rewards Charges Not Removed, Late Fees and Constant Calls
- 03-03-2007
- 18
WFNNB permits fraudulent charges from their "Third-Party", partner company "At Home Rewards". Bank Customer Service department refuses to remove illegal transactions, even after written correspondence. Their 1-866-843-0194 is less than user friendly, providing operators with no authority to resolve issues.
Meanwhile, bank continues to impose $25 late fees and finance charges until the customer gives up and pays the bill.
Bank's agent allows frequent phone calls - five to six a day, at all hours (0800 to 9PM0 seven days a week), however no human is ever on the phone when it is answered, and no resolution appears to be possible.
I believe that the bank's unethical business practices are widespread, reaching millions of consumers throughout the United States - through a variety of proprietary credit cards.
It is time for a class-action suit!
Company: World Financial Network National Bank
Country: USA
State: Kansas
City: Shawnee Mission
Address: P.O. Box 2974
Phone: 8668430194