Washington Mutual
Took me right back to below Zero

Recently I made a mistake and accendently transfered money out of my Washington Mutual checking account to pay my credit card bills. When I meant to transfer it using my AM South checking account.

This caused my Washington Mutual account to be overdrawn. First by $0.71, then $20.71, then I was charged an overdraft fee of $30.00. Then another 402.58 out of my account, which I was then charged another $30.00, making the total owed to WM $483.29.

Since I now live in Murfreesboro, TN and since there is no WM banks around here, I was forced to make a wire transfer to pay this off.

I paid my mother the $483.29 to transfer to my account. This was the (TOTAL) WM told both of us that would be needed to bring my account back to zero. The WM rep told us that my mom would have to pay a wire transfer fee to her bank, but that WM would not charge a fee seeing as the money was incoming, not outgoing.

So this morning (4/25) she transfered $483.29 from her Suntrust account into WM checking account. She also had to pay her bank a $25 transfer fee.

As soon as she came home I check my account, and WM charged me a $10 transfer fee, which brought my account bank into dept. And they are also going to charge me YET ANOTHER $30 overdraft fee! Bring me back to owing $40!
After calling WM, we both found out that they really don't care, and will not refund the money. And the Customer Relations staff member (Kerry Killenger) does not respond to phone calls. Only letters sent to her P.O. Box.

At this rate I will never pay them fully off and they know it. I paid for my mistake, this new $40 fee is just more dirt in my face!

Company: Washington Mutual
Country: USA
State: Washington
City: Seattle
Address: 1201 3rd Ave
Phone: 8007887000

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