Citifinancial
Hail-Damaged Car Loan Led to Judgment and Credit Errors

I regret ever borrowing any money from these people. My first loan with them was a small one. I paid off my 1991 Ford Festiva and a few other small debts that I had. For the first year everything went well. The second year and after that was a nightmare. I refinanced my loan at Christmas time. I took out the insurance they offered me the first time and again this time, because my mother told me when I got my first loan at 18 that I should always do so with any kind of loan. The insurance I paid for in my loan was unemployment insurance, extra property insurance on the car, and disability insurance in case I ever fell ill.

Sometime in August we had a severe hail storm. My car looked as though a million golf balls had been thrown against it. I reported this to my personal insurance company, and they had an adjuster come out and look at it. Due to the value of the car, my insurance company said that they would just send the value of the car and not the loan amount. Citifinancial had loaned me $7000 on a car title that had a value of $1600.00. When I received the check from the insurance company, I brought it to the office and told Chris that I was there to give him the check and to file a claim with them for the remaining owed amount. Because the check was made out to them and me, I had to sign it over to them. Chris told me that I didn't have to give them any of the check, however I didn't think I had the right to keep it. The DMV sent them a salvage title. When I left the office on the day that I gave Chris the check, I was under the impression that the insurance coverage that I had would pay the remaining balance. Wrong. They paid nothing. I received a telephone call from Maritha, and at first she asked me why I hadn't made my payment. I was baffled. She told me that I was responsible for the remaining balance of the loan. I had gotten a new truck and had parked the car on the side of the garage. It was not on the road.

I kept up with the payments until I went out of work. I went by the office to pick up the insurance papers for the doctor's office and was told that I would have to make a payment. I told them that I was unable to make a payment, that the insurance would pay for it, and then I was told that it would show late on my credit file. That was not right, because I wasn't late. Instead of getting upset, I left the office.

The calls came several times a day, and I got to where I wouldn't answer the phone. Then, one evening I came home to find that my boyfriend had made a payment on the account. When I asked him why, he told me that he had received a nasty call from Bill, the manager, and Bill had told him that he needed to come and make a payment immediately. Bill had also told my boyfriend all the information regarding my loan, everything from the term and payment amount to what personal property was being used to secure the loan and how far behind I was. This is against the law, but nothing was ever done. The calls kept coming, if it wasn't for a payment, it was to have insurance papers filled out by the doctor's office. Then I received a call from Donitta, who said that I would need to bring them $23.00 and that I would be caught up. Yeah, right!

The following day I was served with papers to go to small claims court. They received a judgment for $4000.00. It shows on my credit file and is at the courthouse. The judge assured me that I would no longer have to deal with them. Well, I am still dealing with them. They sold my account to two different collection agencies, and both of those agencies are reporting negative information on my credit. The judgment is also showing, but that isn't all. They are also showing that I have loans at branches of their offices that aren't even in this state. They even show that I have a loan that I supposedly got in 1999 and am still paying on, which I don't have. I have requested copies of all these loans but still have not received any proof. I have receipts for some of the payments, however I don't have all of them, because I was naive and when they asked me if I wanted one when I made my payment, I said no. Donitta was a friend of my sister-in-law, so I trusted her and the company she worked for. Then they sold my car for three hundred dollars to a man up the street. This loan was paid for at least twice.

This is a company that should be made to pay all the people that they have taken money from under false pretenses. They should be made to enter correct information on the credit files of all of their customers that they have reported untrue information about. I would sure like to see all of the loan paperwork for all the loans that they are reporting. They prey on innocent people, and they get you when you are down. They make it worse for you than it truly is and break down your spirit until you would rather be anywhere else but alive.

Company: Citifinancial
Country: USA
State: North Carolina
City: Waynesville
Address: South Main Street
Phone: 8284563522

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