Wholesale Merchant Services Inc
Lies about how much money is saved in credit card processing fees and leaves customer with equipment that does not work

WMS (Wholesale Merchant Services) contacted Smoky Mountain Racing Collectibles on November 17 to review our credit card processing capability. Lance Ott, National Sales Director for WMS recommended that we upgrade to the Lipman 8000 wireless equipment stating that it would perform better than our existing Nurit 3010 satelite units. Lance Ott looked at 12 months of credit card processing statements from our current processor and told us we could save over $5639 per year. He told us we would save us enough to pay for the lease on the new Lipman 8000 units. This was a lie. The base charge was a lower rate but we were charged, minimum fees, fees from other companies for cell phone processing and Interchange fees. The savings stated by Lance Ott was definetly a falsehood aimed at getting a quick sale.

We were concerned about customer service but each question we raised was answered by a promise from Lance Ott. Lance Ott even said he was giving us his cell phone and home number to call if we had problems. (Both of these numbers turned out to be fax numbers.) He promised us that agents for WMS would be stationed in Knoxville Tennessee and if we needed them they would be available. We have not seen a person from WMS since November 17.

We installed the units on November 26. We immediately started experiencing problems with data transmission errors, authorization declined errors, and a variety of other errors. We would have to scan a customers card serveral times or run the terminal to the back door of the shop to get enough signal to process. I tried to call Lance Ott for help but his cell phone number was a fax line. I called Sandy Middleton, customer service manager, at WMS. I called TJ McNalty and Luke in Service. They finally referred me to Comstar. I would work with the help desk for CIT and the help desk at WMS and Comstar for approximately an hour each day to correct problems. Frequent resetting of the radio signal would temporarily correct some of the transmission problems. These machines do not work.

Finally after 5 days of problems, Comstar service person Dan Cmil told me that the equipment that we had been sold would not work in our area and definetly not in our building Dan Cmil at Comstar (800-211-1256 option 1 ext 127).

At this point the lease company representative Lorita Davis, CIT, tried to contact WMS to have them send new equipment. They would not take her call.

We stopped using the equipment and tried to cancel everything. MSI and Comstar both cancelled all service and accounts. But CIT would not cancel the lease until WMS returned the money they had received. We have spoken with Todd McCartney and Bret Taylor at WMS only after many, many calls. The only solution they want to offer is to install land line based machines.

We filed a complaint with the Better Business Bureau at thebbb.org. There were 30 complaints agaist WMS in the last 12 months but the BBB still had them listed as a Satisfactory.

We filed a complaint with the Attorney General of Oregon at www.doj. State. Or.Us. They have many complaints on file against WMS from all across the United States. They will provided this information to any lawyer.

We filed a complaint with Tennessee Division of Consumer Affairs at www.state. Tn.Us/consumer.

We have hired a lawyer. Basically, WMS lied about the savings we would receive, sold equipment that would not work and refuses to replace with like (wireless) equipment and offered deplorable customer service.

Darlene
Pigeon Forge, Tennessee
U.S.A.

Company: Wholesale Merchant Services Inc
Country: USA
State: Oregon
City: Beaverton
Address: 9640 SW Sunshine Ct Ste 200
Phone: 5035201667

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