Citifinancial
Late Disability Insurance Payments Hurt Credit Scores

My Citifinancial account is now in "Loss Mitigation" (collections).

I had disability insurance on my loan through Citi (which they sold me). I became disabled in 11. My disability insurance paid my account, however LATE several times. Citi reported the lates to all 3 credit agencies. Not realizing my insurance benefits ran out in 11, and not receiving anything from Citi, I presumed my insurance was still paying my account, until I received a call from "Collections." My account was 90 days past due, and they asked, "What was my intention?"

I explained the situation to collections. Obviously, no one wanted to take fault for my credit report (scores) dropping, and I was given several telephone numbers to call. None, of course, were able to help. My request was simply to submit a letter to the 3 credit repositories explaining "not my fault for the lates" and have them removed. Citifinancial says they "can't" do that, and collections says they "can't" do that. When I contacted the disability insurance company to request just a letter stating they in fact were responsible for the payments being sent to Citi late, their answer was, "Our computer is not formatted to do that."

Needless to say, my credit scores have dropped and no one wants to assist me with a simple letter of explanation, not to mention that I have been forced into collections. I do not recommend Citifinancial as a lender. I would appreciate any input, as this story has more to it...

Company: Citifinancial
Country: USA
State: Texas
City: Coppell
Address: 1111 Northpoint Drive STE 100

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