Wells Fargo Bank
Ripoff Charged $165.00 in OD fees for pending transactions Where are you Dick Kovacevich

I checked my account on 11/30 and noticed that an unexpected check came through for 126.70 but was still (pending) it brought my account -116.00 in the negative, so I did a pay day advance for 120.00 since I didn't get paid until 12/02 and didn't expect anything else to come through. I have a little over 3.00 dollars available at 10:00 am. I checked my account the next morning just to ensure that nothing else came through, there it was 3 overdraft charges and now it wasn't even the 126.70 check that brought me in the negative now it was three different fees that weren't even pending the day prior. And my direct deposit advance was dated 12/1???

So I emailed to see if there was a problem with my direct deposit, why it didn't keep me from being charged. I emailed and have still yet to have a response. Now I was negative yet again over 100.00 I didn't have any money to deposit because I got paid the next day and didn't figure it would do any good to get another advance if they had already charged me anyway. To top the cake they took in two more transactions on the night that my paycheck went into my account and charged me two more fees!!! I thought it was credits before debits right? Not if you're a bank and it's a great way to make a shit load of money. I have emailed them three times regarding this excessive fee business and haven't heard anything from anyone. It's really a racket. I'm ready to take my business elsewhere but that won't get my 165.00 back. I just paid someone's salary and they can't even give me an answer to how I was charged for pending transactions and how my deposit didn't go in before the debits.

Does anyone know of someone you can contact that might actually give two shits about their customers? The employees in the "customer service" sure don't.

Beware of the pending transactions, they aren't helping us as much as they think.

From their website by Richard Kovacevich

Customer satisfaction
Consider the customer in all we do:
Exceed the expectations of internal and external customerssurprise and delight them.
Do what's right for the customer.
Talk and act with the customer in mind.
Build long-term customer relationships.
Treat customers with care.

Company: Wells Fargo Bank
Country: USA
State: Texas
City: Houston
Site: wellsfargo.com

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