Compass Bank
Ripoff

Compass Bank and the Holier than Thou Attitude...

As stated in a previous complaint made by Erin in Houston I too got screwed by Compass bank and their accoutning practices... I had a deposit that went in electronically on Thursday night and did not get "posted" until Saturday. However they did place the money in the "available" balance... When all my purchases went in on Friday they charged me 36. Oo NSF fees for all transaction because the balance was not "officially" posted until Sat. When I complained I got the ususal corporate run around I finally got to speak with the regional president Mr. Mike Grainger in the Mobile office... After explaining my situation he stated "that it was not his fault that I was incompetent and did not understand the banking business.

After a few more exchanges he also stated "that I have had to deal with idiots like this before" I asked for the corporate phone number and he said that "since you are so smart look it up in the phonebook." I did find out that the corporate number is not listed. So I called that Alabama Banking Commission and they gave me the number. I spoke with a low-level peon named Burt Yates and he called me back later that day and stated that he would put the NSF charges back into my account but that Mr. Grainger had closed that account. He told me to take that offer or they would not put the money back into the account and still would close the account. I called the corporate office again and asked a Ms. Karen Roper if that is how they did business by closing the accounts of all people who complained. She said that they did not do business that way and would take care of the situation. She did not return my calls and did not call back. After 2 days I called the office again after I got a letter stating that they would be closing the account and that I was not allowed to come onto Compass Bank properties.

I spoke with a Ms Marilyn in the legal department and she was so helpful... She told me that the only way that I would be barred was if I had made a scene in the bank. I told her that I had not been into the bank. She said that it made no sense and she would check into it for me. She did call me back and state that she would have the NSF charges put back into the account but that Mr. Grainger would not under any circumstances keep the account open... Her opinion was that I stepped onto to many toes and they were "pissed off" My reply was that I did want to talk with Mr. Jones the Chairman of the Board for Compass Bancshares... But unfourtunatly he is obviously to busy to listen to a customer... All I have to say is watch out for this scam... Oh yeah did I mention that the money they took out for NSF was the amount that I had written a check for... And they cleared that check and still had to audacity to charge me 36.00 for NSF... How is that for sticking it to you.

Company: Compass Bank
Country: USA
State: Alabama
City: Mobile
Phone: 2512973000
Site: compassbank.com

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