State Farm Insurance
Rude, incompetent Customer Service reps and managers

I called my agent, there computer is down. I called customer service, this agent loud talked me, when I asked about my policy, telling me he cannot tell me what the policy changes included. I then asked to speak to a manager, this guy left me on hold for 15 minutes and counting. Susan J Waring. State Farm CEO. Is this the types of agents you ok to hire? I am appalled at your service State Farm. A supervisor gets on the phone and thanks to your agent she got on the phone with a attitude and sounded Black. She also sounded drugged up. I began talking and she cut me off and began belittling me by talking as if I am her child. Not professional at all. I hope you do a better job of picking employees because those two are worth me reporting. If I get this service, who else do you treat like that? Neither were man or woman enough to give me their name. The call began at 9:19am and lasted 20min 25seconds. No one likes working but if you hate your job... Quit

Company: State Farm Insurance
Country: USA

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