Aflac
Policy Cancellation - Aflac Disability

I signed up to have m family on AFLEC in January. I was signed up to be debited from my account around the 15th of each month. My agent didn't get my bank account information correct and my account was delayed with my first debit happening at the end of the month on 1/29. This conflicts with our mortgage. I first called in to the Aflec automated call center on March 26th at 6pm PST. I got the automated system and tried to process a policy cancellation due to the timing of the debits each month. I was unable to cancel. I then contacted my agent via e-mail on 4/1. She responded to confirm that I did want to cancel. I replied back stating yes. She then told me I would have to call 1-888-99-aflec. This number did not work. I e-mailed back again asking her to cancel my policy. She did not respond. I then pulled out my policy and my husband tried calling 1-800-99-aflec. Even though he is listed on the policy he was unable to cancel. I have tried to e-mail aflec customer service as well as my agent several times more and have not gotten a single response. I have been unable to stop these debits for several months. I want to cancel my policy as of April 1st.

Company: Aflac
Country: USA

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