Amica Mutual Insurance
Amica customer for 40 years

I have been an Amica customer for 40 years, home and auto. It has been a point of pride that I have been with company for so long. So when we had 38" of snow this winter, my huband noticed that my garage roof was sagging in the middle. So with the utmost confidence I called Amica. An adjuster was sent out, he filed his report. All a sudden Amica is sending an engineer to check the garage. I was happy at first, thinking that the engineer would know everything wrong with my garage. My husband's first words were "they are going to screw us". When I questioned the claim handler, his exact words were "just because you have been a customer for 40 years and recommended us to other people, you think we should just write you a check". I was so upset, I started crying. Today the claim handler called and said, No we aren't going to pay money on the claim. Why? Well he said that it was natural settling, or wasn't build right, wasn't quite sure why it's sagg... ing, only that this wasn't covered. Then tells me that the engineer went to the townhall and found a picture of my house from 2001 and after blowing it up really large, they can can see a sag in my roof. I had a new roof put on 5 years ago and no one mentioned a sag. You can see that the weight of the snow pushed the wall between the garage doors off the foundation, the garage doors can't come all the way down. I can't tell you how upsetting this has been to me. Something's you just depend on and I for 40 years thought that was Amica. Amica was wonderful when they were collecting my money for the last 40 years, that all changed when I filed a claim.
The employees are rude, the claim adjuster made me cry, the assistant manager enraged me, to the point I was shaking. This is not the Amica that garnered all the good reviews over the years, they have changed into a big insurance company just trying to screw you.

Company: Amica Mutual Insurance
Country: USA

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