Crowne Plaza Singapore
Credit card fraud by Crowne Plaza

On 14th of December we walked in and checked into Crowne Plaza, Changi Airport hotel, Singapore for one night stay. Due to late hour check in (around 9:30-10 P.M.), the receptionist agreed to allow us to have late check out till 2 P.M. Before we check into our room, he asked my wife for her credit card and passport. The hotel staff only inform that we are staying and paying for the club room but he did not inform us that he is selling us the Executive club lounge facilities and charge us additional Singapore dollars 100 on top of our club room.

We were told that we have two choices of places for breakfast next morning, one is at the main hall and the other one is at 3rd floor the executive lounge. Happily we thought that the club room stay came together with the Luxury lounge not knowing we have to pay for it.

Next afternoon, I requested two more hours extension due to some personal reason (i. E 4P.M.) After I came back from the city and meet my wife at the lounge, we went up again to Executive lounge for a short rest. And on checking out, the hotel staff Ahmad requested my wife to show him her credit card, and she asked him why last night they charge her card and today, she still need to show her card. He explained that last night they just did a record on her credit card and they only charge us officially when we are checking out.

Two days later, she called up her bank Citibank to verify the total spending on Singapore trip with all the different hotels stay, then I come across Crowne Plaza, Changi Airport, Singapore and found out they have charged us twice with one night stay.

I am reporting and sharing this because I believe there are many victims outside who are travelers or merely transiting at the airport might have been cheated and fraud charged, hoping and praying that the right authority will take action on behalf of us.

This is true,
Benjamin Liu

Company: Crowne Plaza Singapore
Country: USA

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