Innovative Merchant Solution
Termination fee ripoff

I came to this company after attending Russ Whitney Introductory seminar in October and signing up with E-Commerce for a credit card machine. They were the initial connection between me and them.

I have come to the end of the lease on the equipment and wanted to stop this account as well. I called a couple of times to tell them that I was cancelling the service.

They told me in customer service that they could not take my cancellation over the phone and I had to fax them a letter. I did that last week and when I checked my banking account this week, I find a charge of $295 cancellation fee.

When I called to find out why the fee was charged, the woman in customer service tells me that I signed the agreement to pay the fee. I told her that I did not sign any such agreement and I was not willing to pay.

She pretty much said too bad.

Company: Innovative Merchant Solution
Country: USA
State: California
City: Calabasas
Address: 26520 Agoura Road
Phone: 8003970707

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