Allstate Insurance Company
Disability Claim Stalled Five Days, Family Without Power

Hello,

I am having some issues with Allstate Insurance Company. I have been out of work since September 18th due to illness. I have been diagnosed with Wolfe Parkinson White Syndrome of the heart, some sort of growth on my thyroid, and Graves Disease. I am currently waiting for medicine to work so I can have surgery. In the meantime, I have short-term disability, which is supposed to cover 60% of my income. However, it has been like pulling teeth to get anyone in that company to give me any real assistance.

I have a three-year-old daughter at home, and we are currently without power. We have been for five days. I have been on the phone with Allstate numerous times a day, every day, trying to get someone to pay on this claim. First they kept saying they had not received my current physician statement, which my physician tried faxing five different times to two different numbers. They showed me confirmations that it had been received five times. Finally I went to my doctor and picked it up myself to avoid the runaround of "well, what number did they send it to, what time, from what fax number?" and I am still getting nowhere.

Over the last four days I have spoken to three supervisors, Lyn, Jackie and Mary, none of whom can actually help. All they can do is put in a request, and it would be 24 to 48 hours to process. That is all well and good if you are not sitting with a child in a house with no power. At this point it has been 48 hours, and because a claims examiner has yet to pick up the request, I am told there is nothing they can do, and I am left waiting. If it were not for backup batteries, I would not be able to contact anyone at all regarding this matter.

Five days in, I am getting absolutely nowhere, which has led me to you. Can you please help me? I am desperate here.

Thank you for your time and consideration.

Company: Allstate Insurance Company
Country: USA
State: Florida
City: Jacksonville
Address: 1776 American Heritage Drive
Phone: 18005213535
Site: allstateatwork.com

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