Comerica Bank
Online banking security

How does someone call Comerica and convince that they are a certain individual to gain access to my online banking account? They had my password reset and set their own password to have access to my account. After knowing this I transferred money to another Comerica account to try to protect this money. This person goes to Comerica and tells a story to the bank and they transfer the money back and allow them to withdraw the money. This is a family issue and comerica became the judge in this issue without knowing all the facts. Though this will be resolved in court soon, I have not reported this issue to the Office of the comp controller. But I guarantee you I will once this family matter is resolved.

Not only did they withdrawal the money from my individual account they issued that person a cashiers check. When I demanded they explain to me what happened they voided the cashier check and put the money back in the account and then contacted DHS. Whom froze the account. The investigator from DHS did not interview all individuals involved before making a decision. How does a large bank and a state department not investigate this issue properly?

Company: Comerica Bank
Country: USA
State: Michigan
City: Detroit
Site: comerica.com

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