Homeward Residential
Loan Mod in progress with Chase, sent to Homeward Residential, still not final

We were in the final stages of a loan mod with Chase when they sold it to Homeward Residential, effective 9/17. I contacted them right away and was told it would take up to 60 days to get things finalized. (All 3 trial payments on the loan mod had been made to Chase.)

We finally got final modification paperwork on 11/8, signed and notified, sent back 11/15. It is now 12/27 and our paperwork is still "under review". I call every two days and depending on who I talk to get a different story each time, i.E., we're in active foreclosure, you should have made a payment, we can't accept your payment.

One person told me to go ahead and make my Nov. 1 payment at the new amount; ran to Western Union, made the payment, call them the next day to see if I can make my December payment and was told they can't accept any payments and that they will send the one I made the day before back to me.

Now, after reading all these complaints on here and I am feeling very hopeless that we will ever get this straightened out. Is there anyone out there who can help? I would email the CEO of the company, as I did with Chase, but there is no email address to be found for him. I've been working at this for a year and I don't know if I have the strength to fight this.

Company: Homeward Residential
Country: USA
State: Texas
City: Irving
Address: P.O. Box 631730
Site: gohomeward.com

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