Wells Fargo Dealer Services
Automatic payment never set up and $172 in late fees charged

After attempting (3 times) to set the automatic payment on my Car I finally drove to their mysterious office in Pleasanton, CA to hand out the form to the Manager and get his discharge form.

It is to note that all that time the only way to set it up is to fill the form and mail it in. And the answer I will always get is that they never receive the form. For 2 years everything went well until I got ID theft.
I decided to reset it again and after 3 new attempts by mail, I called a lady in who accepted the fax and an email attachment. After it was done, I called her to check and everything was ok until 3 months down the road I have accumulated $172 fees and they claimed the form was not clear enough for them, Thus they never set up the Auto payment.

I want the fees waved and they are resisting. The first time I gave up this time I am not.

Company: Wells Fargo Dealer Services
Country: USA
State: California
City: Irvine
Address: P.O Box 19733

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