Dermitage
Charges

On 1/25, I ordered the 14 day free trial offer on Dermitage products. I received a product I did not like but failed to return it in the 14 day and I accept responsibility for that amount ($89.95). However one month later I received another shipment which I had not ordered and was charged $93.92. I immediately wrote "Return to Sender" on package and returned it posthaste. To this date the amount has not been credited back to my account. Upon talking with a representative at Dermitage, she stated that I had to follow protocol in returning the package by using a "return #" and therefore I was not eligible for a credit or refund since I did not follow the rules. She also stated that they had not received the package and that it was probably still at the postoffice. I told her that it was quite peculiar that the charges and the shipments did not continue in March, April, and May if in fact, my package was not received in February when it was returned. She then told me that some customers and information had "erroneously" been deleted from their records and mine apparently was one of the deleted accounts. This is a scam and a ripoff.

Company: Dermitage
Country: USA
State: California
City: Ontario

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