Buxton Bag
Deceptive business practices - Buxton Bag

Warning: deceptive company! When you order on the website, they will offer you a supposedly upgraded leather model for an extra $10. DON'T DO IT! I did and instead of upgrading me, they charged me for 2 bags: 1 regular and 1 upgraded one. I immediately phoned the toll free number and was told to phone back on a non-toll free line the next business day. I did to try to correct the error but they said the bag had already shipped. That is a lie. They said once i received the two bags, to send one back and i would be credited, although not for the return shipping. When the bags arrived, they were identical (i.E., no upgraded leather). I sent one back with a leather demanding a refund of the upgraded bag but they only credited the cheaper bag and refused to credit any shipping costs even though it was their deceptive ordering instructions that caused the error. Do not patronize shady businesses like this!

Company: Buxton Bag
Country: USA

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