Bromalite
Unauthorized charges

I was suprised to see a charge for $69.95 from Bromalite on my credit card statement. Earlier I had ordered the 30 day trial over the phone and knew that I would be charged for shipping costs. At the same time I ordered the free trial, the operator asked if I wanted to also sign up for a service that would monitor my weight loss. I declined.

There was a phone number with the unathorized charge on my statement and I tried to call them repeatedly, but got a busy signal. I googled the name and was directed to their website. On the website, I saw the terms and conditions that went with the free trial. There was no mention of any of the terms and conditions when I placed my free trial order with the operator.

The terms stated the trial was for 14 days and after that I would automatically be billed for ongoing shipments unless I called and cancelled. It also said I would be signed up for the weight monitoring program automatically unless I called to cancel.

Because I still could not get through to the Bromalite line, I called the Fit number and got a number. I asked them to check to see if I had been signed up for their service. They checked, and said they say I had called to cancel the order earlier. I had never placed the order, so it must have been cancelled by the Bromalite contact when they took the order. Anyway, I got a confirmation number verifying the cancellation.

I tried again repeatedly to contact Bromalite and finally got through to a recording, which said because of heavy volume there would be about a ten minute wait. It indicated I could go to a website www.verifyyourorder.com if I was calling to cancel an order. I placed the call on hold and went to the website. I entered the order number from the free trial and my email, and was directed to a page with the information that allowed me to cancel the order. It was not clear to me how the charge for $69.95 would be taken off of my credit card, so I waited to talk with a Bromalite operator.

I got Scott, who was very helpful. I told him I had cancelled on line, but wanted to verify my credit card refund. He gave me a cancellation number for the product and confirmation of the refund, and told me it should come off of my card in 10 - 12 days. I told him I'd not opened the trial and was prepared to return it, but he said that wasn't necessary.

The product might be good, but their business practices are shady. I'm going to throw it away and not deal with this company again.

Company: Bromalite
Country: USA

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