Hydroderm
Request for returned product refund ignored

On 10/8/08 I returned an unused, unwanted shipment to Hydroderm charged to my credit card of $84.00 plus S/H, plus tax, total $97.37. The postal verification tracking number claims the merchandise was shipped on 10/10/08 for their target. Just before returning item, I named several times for an RMA#. Their solution "the machine is Down" each time. After I questioned why therefore, no reaction, some stated "renovation". They explained return and create order ID NUMBER. About the package that we did. Oct. 23 I called again. Got hungup, called again. The "repetition" does not understand what occurred towards the bundle and that corporate might contact me on Oct. 24, I doubt that. Nevertheless no reimbursement after 14 days after getting the bundle. So what can I actually do? May I prosecute?

Company: Hydroderm
Country: USA
State: California
City: San Jose
Site: hydroderm.com

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