Sephora
Told she became VIB at checkout but was $4 short

My daughter loves makeup, so as a Christmas present I decided to take her to Sephora. She had been wanting to become a VIB for a long period of time, so I thought it would be nice to take her to buy makeup and thus let her become a VIB.

Once we checked out, the lady congratulated my daughter for becoming a VIB. My daughter went online and was confused since it still registered as a Beauty Insider. It has been 5 days and her label still hadn't changed. I called Sephora and a sarcastic lady assisted us.

She told us that my daughter was still a Beauty Insider and in order to become a VIB she had to have spent $350 a year. My daughter spent $346. My daughter was very upset since she was only $4 away from becoming a VIB. It was sad to see my daughter's hopes raised and then destroyed.

We have switched to Mac. Overall, terrible service.

Company: Sephora
Country: USA

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