Emery Cat
False advertising

Well, what do you know I'm not alone. I, too, was charged S&H per board but you can't order any less than two! I ordered over the phone and was caught in a 20 minute loop that went something like this... How many would you like to order? Are you sure? Only during this phone call can you have yada yada yada... For each question you were instructed to push 1 for "no", 2 for "yes" or maybe it was the other way around. I stayed on the line for 20 minutes for fear I would either have no order at all or would inadvertently order enough Emery Boards for my cat's great-great-grandkittens! At no point could you speak to a person. There was a prerecorded voice after every "no" that went something like this... We're sorry you chose not to take advantage of... Just in case you misunderstood we're offering... And on and on getting more and more condescending as it went.

To my amazement, the order came as ordered but the shipping was wrong or so I thought. I called customer service (HA), and they insisted that both their loop and their commercial clearly state that S&H are $7.95 per board. Just not true unless its been changed or is in the fine print, which is still misleading.

Stop being so greedy by forcing customers to pay for two boards when you could just be honest and charge $9.99 a board and $7.95 for S&H. Afterall, at the time of ordering you don't even know if your cat will use the product. This company has really shot itself in the foot because word of mouth will effect future sales. Too bad.

Company: Emery Cat
Country: USA
State: New Jersey

  <     >