Banfield Pet Hospital
Poor service, no explanation

I got my kitten in so that they might take a look at a kind of eruption/reduce / tumor on his foot that had become contaminated (it had been oozing orange fluid). I waited almost 40 units and also the vet offered NO analysis, just that it had been contaminated. (duh-this is exactly why I got him towards the vet). They charged me twice for just two various antibiotics, that we observed later.

The offered me some antibiotic drops and explained the dose. After I returned home to manage the medication, the dropper had another type of dimension than the things they had explained and so I named to ensure I'd transformed the dimension properly. The assistant first stated "the dose is about the container" I described that I had beennot certain and he or she went and examined, but I thought like these were meaning I was silly. I had beennot ready to manage the medication in those days since it had gotten overdue and that I needed to function. I set it within the refrigerator and visited function.

After I returned it had been 9:30pm and that I opened the medication also it had been exposed! Terrified they offered me unsealed medication, I established it up for grabs by my bag and so I might make sure to return it 24 hours later after I went. At this time I believed the medication had been already utilized and was poor and did not notice any cause to refrigerate it.

I visited the vet using the medication and described that it had been exposed. They explained they USUALLY did that since the medication is available in a powder-form plus they need to blend it with falls. I had been surprised the nurse hadn't described that in my experience. I expected for another container because the additional one hadn't been chilled (since I believed it was poor) plus they attempted to cost me for this! I finished not getting it at-all and walking out. I later visited a health-food shop along with a got an all natural plant antibiotic for my kitten that will be what I ought to did within the first place.

I next called Banfieldis 1800 customer support point. I mentioned I needed to create a criticism. A man stated that he'd sort my criticism into his pc sentence after sentence after which deliver it to coporate. I stated "I'm not requesting a reimbursement, I just desired to voice my problem concerning the vet and also the nurseis insufficient analysis, clarification of dose and clarification of exposed medication." I proceeded using the same tale as above and he explained somebody might call.

Somebody named 3 nights later and quit me a voicemail stating that I really could not be released a return!!! Uh huh, sentence after sentence? Not really close.

I'll never go back to a Banfield, not really another area. As shown above, the vet, nurse, and corporate workplace does not care at-all concerning the dog or even the client. They did not actually pay attention to a term I mentioned.

Company: Banfield Pet Hospital
Country: USA
State: Georgia
City: Duluth

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