Banfield Pet Hospital
Incompetence, rude, unprofessional

I got my 3-year old yorkie to Banfield Pet Clinic at Petsmart in Kennesaw to obtain his rabies vaccine and heartworm tablets. Although I had been there, the nurses were totally inexperienced, they put away and needed to reprint 4 various quotes in 20 units simply because they stated they kept forgetting additonal costs for such things as body storage, etc. The nurse questioned why I had been there, I informed her, and 2 minutes later she arrived in and questioned me again why I had been there since she forgot and did not create records within the pc for that physician. Once the physician arrived in she stated she did not understand what I had been there for since there have been however no records within the computer. I informed her again, they did his vaccine and received body and we quit. The following day he was trembling all around, wouldn't transfer at-all, of course if you handled him he'd cry and whimper. I named at 9 AM and informed the assistant that which was occurring which I had a need to know if it was regular or even to provide him in. She set me on-hold, then returned and stated that I really could provide him in easily desired, however it could be $80, and "you know, like, they might simply provide him liquid, you know?" Actually, that's what she believed to me. I informed her used to do not understand, and may she please possess a nurse or even the physician contact me and so I might know how to proceed. 5 hours later, I called back, since no body had named, and also the same woman responded, I questioned her easily might talk to a nurse or even the physician because no body had called me. The nurse was really rude, abandoned me in the centre of me informing her why I had been calling, and questioned what is he doing. After I informed her, she stated (really rudely) that she's been a nurse for 5 years and it has never heard about a a reaction to a rabies vaccine. I had been positively shocked since within the 5 hours of me awaiting them to contact me I'd appeared on the web, and informed her therefore, about a myriad of responses to rabies vaccines. And of course, that's why they'll not I would like to consider him directly into get groomed until 48-hours following the vaccine. She explained that no body named me simply because they were in surgery, which at that time I informed her the way the assistant answered my issue the very first time I named and he or she explained it had been since she was fresh. She set me on-hold, then returned and explained that she was mistaken, the physician stated it's feasible for pets to truly have a a reaction to the vaccine, but so long as he's not nausea and having diarrhea then it ought to be okay, and also to provide him in tomorrow if he's not better. I'll NEVER consider him back there. I work with a health care provider's workplace of course if an individual is having issues we don't speculate, and sometimes even come near to stating exactly what the assistant said.

Company: Banfield Pet Hospital
Country: USA

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